Digital Transformation and Process Automation

We have been in the IT business long enough to know what’s trending and what’s become a thing of the past. And now that it’s the era of digital transformation, the majority – if not all – companies are striving to take that leap and  proudly say “we have succeeded in transforming our business to being 100% digital”.

Companies at one point strived to have their own portals for collaboration and document management. But now it’s not just about having a system to handle a primary function within the organization, its more about relying and using systems for each and every function. While it might be daunting and somewhat of a big project to achieve, identifying what functions are primary and essential to digitize is a good starting point, and then the rest will follow, all with good planning and a clear strategy.

From our extensive experience and dealings with customers from different countries and across various sectors, we can easily say that process automation is always a priority. Customers have differing needs and can be categorized into one of the following types:

1. Customers who don’t have a system and are looking for one to automate their processes
2. Customers who have a system that currently handles many of their processes and are currently working on enhancing the existing system to automate all remaining processes
3. Customers who, similar to the above, have a system but are unable to automate the remaining processes due to system limitations, high cost or long time to enhance

For customer types 1 and 3, searching for the right system is a process in of itself. Determining the right technology to use depends on many factors, such as:

• What works best
• Total cost of ownership
• Time needed to transform
• Pros and Cons of each system
• ROI

ESP; the Enterprise Submission Platform would be a great option for these customers as it gives them the ability to automate application processing and approvals through:

• Extremely fast implementation
• Simple pricing model and structure
• Ease of use
• Process creation in as little as 2 minutes

ESP’s main differentiator- and what we’ve come to realize is what customers really want- is that it gives business users who are responsible for a  function in a company the ability to control and manage their business processes with little to no reliance on a team of techies. This comes as good news to IT departments as it off-loads a lot of the responsibility and effort by them to handle requests for changes from the business, as well as not having to coordinate with an external IT Service Provider- like ourselves- to implement those changes (and not have to pay exuberant amounts of money!).

We put ESP to the test internally. As a company that has many systems, each of which serves a different purpose or function, we still had these odd processes here and there that don’t really work in one of our existing systems. And even if they do work in one of our existing systems, the effort and time it will take to enhance a system makes us reconsider the whole thing all together.

So what we did was give business users access, showed them how to create their own processes, and they were all set. As for employee adoption, that wasn’t hard at all either..

To wrap up, keep in mind that deciding on the right solution for you does not need to be a difficult decision to take. As long as you are aware of what purpose that system will serve, and how important it is for enhancing of your business operations as a whole, then you’re guaranteed to find the solution that suits you best. 

Visit www.exceeders.com/store/esp to learn more.

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